Steve Smith – Sr. Technical Writer Portfolio (May 2022) Theseus Content Forge
Technical Writer Summary
- Translate Agile user stories, tasks, and bugs, complemented with SME interviews, into re-usable topics.
- Exceed all release schedules and deliver minimalist, simplified documentation for UI customers, system administrators, developers, professional services, and training teams.
- Experiment with structured-authoring elements/attributes to deliver a superior customer experience and minimize translation costs.
- Apply website design tools to customize HTML-based documentation according to corporate writing guidelines.
- Build project relationships by integrating team review comments into world-class deliverables.
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Work Experience and Social Media
Significant Accomplishments
- Built user assistance for plant personnel and IT staff to proactively monitor production facility assets. (2022)
- Documented IP-based phones with reusable DITA-content tools to publish user experience instructions. (2018)
- Developed complex Adobe interactive forms to capture complex benefit plan information and configure the plans in a Saas Benefits Enrollment application. (2017)
- Developed a taxonomy to classify all SharePoint documents using 12 metadata attributes. Able to search SharePoint libraries without knowing document organization. (2017)
- Worked with eight supply chain teams to capture, document, and validate corporate procurement, warehouse, and sourcing procedures. (2014)
- Created two single-sourced server Security Compliance and Validation Guides that reused 80% content. (2013)
- Created reference guides for network hardware-accelerator chips with FrameMaker, Vasont CMS, and DITA writing standard. (2012)
- Developed architecture diagrams, uses cases, installation guide, and GoLIVE documents for Charles Schwab session-security management. (2010)
- Assembled a Texas Instruments' document portal, linking 1200 data sheets, peripheral guides, brochures, and manuals used to program (C++, C, and assembly) DSP chips. (2008)
Theseus - Highly usable content is forged through the effort and trials of writers learning how software seemlessly integrates into a customer's business goals.
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